HealthFitness delivers operational excellence every step of the way

How do you measure excellence in your health management service provider?

National awards and recognition are one benchmark, and HealthFitness has been awarded the C. Everett Coop National Health Award three times in recent years – just one of dozens of awards we’ve earned. Experience is another quality indicator of excellence. HealthFitness is the most experienced health improvement company in North America, leading the industry in health and fitness services since 1975. Client and participation satisfaction are critical measures as well. From the moment you meet with your HealthFitness team, you’ll know what’s ahead and how to gauge your program’s success. 

We feel it’s essential that you understand the entire development process, and stay informed with performance benchmarks at each stage of your program development. Here are a few quality benchmarks we follow to assure you of professional results and strategic operational excellence throughout your program:

1. Establish your business’ mission and goals
2. Work for 100% adherence of business plan and operating budget
3. Interact with 100% of your employee population
4. Engage the population to participate in HealthFitness assessments
5. Increase total participation each year
6. Achieve an annual satisfaction rate of 98% or higher
7. Provide proof of positive ROI

Once you’ve selected program components, HealthFitness provides a quality assurance program, which includes:

	An outline of administrative functions
	Annual quality reviews
	A qualified account management team
	Regular reports
	Regularly scheduled meetings and formal communication
	Communication regarding national health data, trends, industry findings and new program options
	Annual client and participation satisfaction surveys
	Annual plan and operating budget development